Privacy Policy
How Baystack handles information.
What Baystack is
Baystack provides websites, booking tools, and messaging to independent service shops. Each shop controls its own customer information; Baystack processes it on that shop's behalf.
Information we process
For shop owners: name, email address, and phone number, used to provide the service and sign you in. For their customers: the contact and vehicle details submitted when requesting a booking.
Text messages and consent
Customers opt in to appointment-related text messages from a specific shop. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help.
Phone numbers and SMS opt-in consent are not shared with third parties or affiliates for marketing purposes. Consent given to one shop applies only to that shop. Baystack does not sell, rent, or trade phone numbers, and does not use them to market unrelated products or services.
Subprocessors
We use infrastructure and communications providers to run the platform — hosting, email delivery, and SMS delivery. They may process information only to provide those services to us, never for their own marketing.
Retention and deletion
Shops keep booking records for as long as they need them. A customer may ask the shop they booked with to delete their information, or reply STOP to any message to stop receiving texts. Requests may also be sent to support@baystack.app.